Woodside Lodge

Ratings

• Overall

  Requires improvement

• Safe

  Inadequate

• Effective

  Requires improvement

• Caring

  Requires improvement

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment 09 May 2024 to 16 June 2024. Woodside Lodge is a care home that can accommodate up to 21 people. At the time of our assessment 20 people were living at the service. We undertook this responsive assessment following information of concern we received about this service. We assessed a total of 11 quality statements across safe, effective, caring and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment we found the provider was in breach of 7 regulations. The provider failed to ensure they consistently provided person centred care, need for consent, safe care and treatment, safeguarding, good governance, staffing, and fit and proper persons employed. The provider did not consistently protect people from abuse and did not always share safeguarding information that was required. Risks to people and health and safety risks were not always assessed or appropriately manage. People’s medicines were not safely managed. People were not always supported by staff who had the relevant skills, knowledge and training to meet their needs. Recruitment practices were not in line with requirements. People’s care records were not always in place, up to date or robust. Where people lacked capacity practices were not undertaken in-line with legislation. People did not consistently receive person-centred and appropriate care that was responsive to their needs. We found a number of significant concerns at this assessment and were not assured that the providers governance ensured people always received safe, effective, good quality care. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. For some of the breaches identified we have asked the provider for an action plan in response to the concerns found at this assessment.

People's experience of this service

Whilst most people expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards. People told us that they had built good relationships with staff, and we observed positive interactions between staff and people during our visits. Some people and relatives felt improvements were required to provide suitable private spaces for visits and we observed access to outdoor areas was limited and people were reliant on staff supervision to access the outdoor seating area. People had opportunities to participate in some activities at the home and relatives told us they could visit their loved ones freely. We received feedback from some people and relatives that meals and food options needed to improve. Where people required a modified diet, we were not assured that people always experienced good quality care or that they were supported to have an appropriate, nutritious or varied diet to meet their needs. Some people we spoke with told us that staff sought their consent before assisting them to meet their needs, however we reviewed records and found examples which demonstrated staff did not always support people in a person-centred manner and care plans did not provide sufficient person-centred information to ensure care provided was responsive to meet people’s needs.