8 May 2013
During a routine inspection
We spoke with a staff member who worked at the service. They told us 'We keep people as independent as possible and enable them to stay in their own homes'.
We saw that people were involved in a meeting when they started to use the service to discuss their needs and identify a plan of care to ensure that their needs were met.
We found that people's care records were regularly reviewed to ensure that they continued to meet people's needs.
People told us that they aware of the complaints procedure and they had a copy of it at their home.