20 September 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Clay Lane Health Centre (known locally as Morris Avenue Surgery) on 20 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Patients said they were treated with dignity, respect and compassion. Patients were involved with decisions about their care and treatment.
- Risks to patients were assessed and well managed.
- There were clearly defined processes and procedures to ensure patients were safe and an effective system in place for reporting and recording significant events.
- Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
- Urgent same day patient appointments were available when needed. The majority of patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments, although a small number said it could be difficult at times.
- Patients said GPs gave them enough time and treated them with dignity and respect.
- Information about how to complain was available and easy to understand. The practice received very few complaints from patients and reviewed complaints to ensure lessons were learned.
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The practice had a two year business development plan and five year vision to safeguard the future development of the practice. This included a succession plan for the GP.
However, we found the following area where the practice should make improvements:
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Consider ways to improve patient satisfaction with availability of appointments.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice