5 February 2014
During a routine inspection
We found evidence that the provider sought to obtain documented consent from any person who used the service. We saw that where a person did not have the capacity to consent to care and support, their appropriate next of kin or power of attorney was then involved. This meant that the provider acted in accordance with legal requirements.
Staff had access to detailed care records to ensure that they provided any person using the service with safe, appropriate, individual care and support. A relative who we spoke with told us that the care their relative received was, 'Very good.'
We saw that there was effective staff training in place to make sure that any person who used the service received safe care and support from suitable, skilled, and knowledgeable staff. We found evidence which demonstrated to us that staff were supervised on a regular basis and had appraisals once a year.
The provider demonstrated to us that they had quality assurance procedures in place to monitor the quality of the service delivered to ensure that any person using the service consistently received safe care and support.