Old Alresford Cottage

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were at the centre of their care and treatment choices and they decided, in partnership with people how to respond to any relevant changes in people’s needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their relatives felt the service understood their health and care needs and supported their choice and continuity. People had access to appropriate professionals and health and social care services. Relatives mostly felt they were kept informed and updated by the service about any changes to people’s health or support needs. Some relatives felt communication could be improved when unplanned health appointments or treatment took place to ensure they were promptly informed at the time as opposed to afterwards. The provider had a process in place for contacting relatives about incidents and events impacting people and we saw records evidencing staff following this process.

Staff understood the importance of working closely with a range of other agencies. We saw this included access to G.P, district nurses, chiropodists, advocates and mental health services. Staff gave examples of how they supported people to ensure health and social care professionals understood people’s needs and preferences. Staff were able to describe how and when they would escalate to appropriate healthcare professionals and services.

Health and social care professionals told us the service worked in partnership with them to meet people’s needs. Professionals told us staff knew people well and understood people’s needs. This contributed to effective partnership working and positive outcomes for people. For example, a social care professional told us, “Staff had given clear and coherent feedback to a mental health professional demonstrating a good understanding of people needs.” A health care professional told us about a person whose care prior to their admission to hospital, “Went beyond expectations of a residential home”. They added that staff also worked effectively with local out of hours healthcare services, ensuring that advice was sought for example, following a fall in which a person had sustained a head injury. They explained that the approach used had been in as guided within local escalation pathways and provided staff with immediate advice, guidance, and support if an ambulance needed to be called. In addition, they explained that 3 people under the care of community mental health team had been discharged from the team’s care as the home were “Supporting the people with detailed care plans and they therefore required no further intervention from the team.”

There was an audit in place to assess how effective the service was at understanding the diverse health and care people of people and the local community. To support the delivery of joined up care, the service offered a range of services to its local community, this included respite care. The service worked effectively with local health and social care professionals to respond to changes in people’s needs in a flexible way.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.