We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. About the service
Bransby Court provides care and support to people living in two ‘supported living’ settings. The service supports older people and young adults with physical disabilities, learning disabilities and mental health support needs. One person was being supported when we inspected.
People’s experience of using this service and what we found
Right Support: Staff focused on the person’s strengths and promoted what they could do, so the person had a fulfilling and meaningful everyday life. Staff supported the person to take part in activities and pursue their interests in their local area. The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Right Care: The person received kind and compassionate care. Staff protected and respected the person’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect the person from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet the person’s needs and keep them safe. Staff and the person cooperated to assess risks and staff encouraged and enabled the person to take positive risks.
Right Culture: The person led an inclusive and empowered life because of the ethos, values, attitudes and behaviours of the management and staff. The person received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff knew and understood the person well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff placed the person’s wishes, needs and rights at the heart of everything they did. Staff evaluated the quality of support provided, involving the person and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 July 2021 and this is the first inspection.
Why we inspected
The service was inspected to give it a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.