5, 13 December 2013
During a routine inspection
We were unable to speak to some of the people using the service because of the nature of their condition.
People and relatives told us they were happy with the service they received. One relative told us, "He couldn't have any better care and support. They go out of their way to look after him; I don't think I could look after him any better myself.'
People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.
The provider had detailed policies in relation to infection control, the use of personal protective equipment and effective hand washing. Staff we spoke with told us, and records confirmed that all staff received regular training in infection control and food hygiene.
We found staff recruitment procedures were in place and records showed that these were followed when new staff were appointed. We saw appropriate checks were undertaken before staff began work.
The service had a complaints procedure that detailed the process to be followed in the event of a compliant. This indicated complaints should be documented, investigated and responded to within a set timescale.
People's care records and staff personal records were maintained and updated regularly. Records were kept securely and could be located promptly when needed.