Woodside Grange Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Woodside Grange Care Home is a care home providing accomodation, personal and nursing care to 89 people. This included older people, people living with a dementia and people with a learning disability or autism at the time of the assessment. The service can support up to 121 people. Dates of assessment 04 September 2024 to 07 October 2024. The assessment was undertaken in response to risks relating to people’s safety, infection prevention control procedures, governance and conduct of staff. We assessed the provider against all the quality statements in the safe, effective, caring, responsive and well-led domains. The service has been rated good following this assessment. At this inspection we found the service had made significant improvements in relation to governance practices and medicines management. Care records provided detailed guidance to ensure people received safe, person-centred care and support from all members of staff. The recording of medicines administration had also improved. The home was clean, tidy and safe, infection control procedures were followed. The positive working relationship between the registered manager and the senior leadership team had enhanced the operational running of the service and helped boost staff morale. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff were sufficiently trained and worked well with other healthcare professionals to ensure people’s needs were met. Staff spoke positively about working at the service and we observed people were treated with dignity, respect and kindness.

People's experience of this service

We received positive comments from people who lived at the service, relatives, staff and other healthcare professionals. People were positive about the improvements that had been made at the service, they told us they felt staff were kind and caring, one person living at the service told us, "It’s brilliant everyone is so friendly, I certainly feel safe here, everything is clean and tidy." People and relatives knew the registered manager and knew how to raise concerns as well as having the confidence to know they would be dealt with accordingly. One relative said, "I know [Person] is safe at Woodside, they give good care, the staff were getting [person] up earlier than they liked, I spoke to the manager, and they don’t do that anymore. They listen." People were encouraged to be independent; information was accessible to involve people in their decision making and they were supported to make their own choices. A healthcare professional commented, "The service has been through some ups and downs and it’s great to see them coming through the other side. They’ve made improvements, they know where they want to be, and we work together to make everyone at the service safe and supported." People had access to activities and had links to the local community. We saw staff listening and giving people choices in relation to activities and their dining experience. There was a friendly and positive atmosphere within the home.