Endeavour Residential Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Endeavour Residential Home provides accommodation to a maximum of 20 people who require support with personal care. At the time of this inspection there were 19 people living there. The assessment was completed between 23 January 2024 and 22 February 2024. A site visit to gather peoples’ experiences and observe care practices was carried out on 23 January 2024. We looked at 5 quality statements; Safeguarding, Involving people to manage risks, Safe and effective staffing, Independence choice and control and Equity in experiences and outcomes.

People's experience of this service

People said they felt safe with staff and were happy with the support provided by them. Staff practice showed they knew people well, with care plans giving information on peoples’ complex needs. One person said, “I’m very happy here. I couldn’t ask for anything more and another person said, “Everyone is lovely even if we have ups and downs. I wouldn’t be without the staff, I like them. No complaints.” Health professionals told us, “They are really on the ball here. We don’t worry and they let us know what is needed. They even pre-empt what they think we will say and get things ready.” One relative said, “I was so happy when mum came here. I don’t have to worry at all.” People’s individual risks were identified and risk assessment reviews carried out to keep people safe. The service was working within the principles of the Mental Capacity Act 2005 (MCA) and if needed appropriate legal authorisations were requested when depriving a person of their liberty in their best interests. People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. People were able to access activities they enjoyed, see friends and family and access the community. There were sufficient numbers of staff deployed to meet peoples’ needs. There were safe and effective recruitment processes in place. Staff were well trained and competent in their roles. People said and we saw staff being kind, compassionate and caring.