Updated 6 February 2024
Whetstone Grange is a residential care home providing accommodation and personal care. We carried out our on-site assessment on 08 February 2024; off site assessment activity started on 08 February and ended on 20 February 2024. We looked at 4 quality statements; Safeguarding; Safe and effective staffing; Independence, choice and control and Governance, management and sustainability. People felt safe at the service. Staff members we spoke to understood their role and responsibilities to protect people from abuse and avoidable harm; This included how to report and respond to concerns about abuse. People were given choice and control in respect of taking part in activities. Not all staff had received up to date training, supervisions or competency reviews. Quality assurance systems and processes were not effective and required improvement. We requested an action plan from the provider.