Mill Hayes

Updated 27 June 2024

Date of assessment 09 July 2024 to 05 August 2024. Mill Hayes is a care home providing personal care for up to 7 autistic people, people with a learning disability and people with mental health needs. At the time of this assessment, 5 people were living in the home. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This assessment was carried out in response to concerns raised from visiting professionals regarding the safe care and treatment of people living in the home. We have found evidence that the provider needs to make improvements. Please see the safe, effective and well led sections of this full report. We found 2 breaches of the legal regulations in relation to safe care and treatment and governance. The provider did not always assess risks to people’s safety. Care plans were not always kept up to date with people’s changing needs and where people required their health monitored, staff did not monitor people’s health consistently. Governance systems and audits did not identify the discrepancies found during this assessment. The overall rating for the service has changed from good to requires improvement based on the findings of this inspection.

Updated 27 June 2024

The service was not always able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. Whilst people we spoke to expressed that they were generally happy with their care, our assessment found elements of the care provided to people and the maintenance of care records did not meet the expected standards. People said they felt safe living in the home. People told us they received care and support from kind staff. People said they accessed the community and regularly engaged in their chosen hobbies and interests. People told us they had choice and control over their lives and made their own decisions. We observed staff adapting their communication with people and using aids to promote understanding. People told us who they would go to if they had concerns. People regularly received visits from health professionals, such as doctors and nurses. Relatives told us there were enough staff on duty to safely care and support people. Relatives said they received regular updates from staff, and they felt included in decision making. We observed people who were experiencing distressed emotions being compassionately supported by staff members and we observed people receiving their medicines safely.