28 November 2012
During a routine inspection
There was a relaxed atmosphere in the home, and we observed that people were offered support at a level which encouraged independence and assured their individual needs were met. The staff were friendly and courteous in their approach to people and interacted confidently with them. Staff told us they felt well supported, and records we looked at showed us that staff development and conduct was monitored by the registered manager through a supervision and appraisal process.
We noted that people were encouraged to express their views about the quality of care in the home. They were also involved in planning their care, making decisions about their support and treatment, and how they spent their time. One person talked about the range of activities that was available to them however said "I'm not interested in activities, it's nice and quiet, it's decent here". Another person also told us that although there were activities available, there was "no pressure to partake". Within the care files we saw that people had been involved with, and agreed with the particular care needs that had been identified for them.