We carried out a review of the data available to us about Daisy Nook House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Daisy Nook House, you can give feedback on this service.
Daisy Nook House is a residential care home providing accommodation and personal to up to 40 people. At the time of our inspection there were 40 people using the service.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Everyone we spoke with told us they felt safe living at Daisy Nook House. Risk assessments were comprehensive and were reviewed regularly. All required health and safety checks and certificates were in place. There were sufficient staff to meet people’s needs and all the required pre-employment checks were made prior to staff working at the home. Medicines were stored and administered safely. The risks associated with COVID-19 were assessed and well managed.
People’s needs were assessed, and detailed person-centred support plans and risk assessments were in place to guide staff. Staff received the induction, training and support they needed to carry out their roles effectively. People told us staff were good at their jobs and knew how to provide them with the care and support they needed. People spoke positively about the food. The home was clean, well decorated and furnished.
People were well treated and supported by staff who knew them very well. The home had a friendly relaxed atmosphere. Throughout our inspection, we observed staff to be kind, caring, compassionate and respectful. People were involved in decisions about their care. People's privacy, dignity and independence was respected. People told us they enjoyed living at the home. They said, “Its lovely living here this is the best place ever, everything is wonderful the staff, the food and the care I receive” and “I don’t think I could find a better home.”
People told us they were involved in reviews of their care and support. There was a range of activities available to people, people told us they enjoyed taking part. Relatives told us they were always made to feel welcome and encouraged to visit. One relative said, “The management and the staff are so welcoming and friendly and approachable.” People's individuality was respected.
The service was well managed. People were very complimentary about the registered manager. The registered manager, staff and senior managers were committed to providing responsive person-centred care. Throughout our inspection, we observed all staff and senior management were very pleasant and accommodating. There was a range of detailed quality monitoring, auditing and oversight in place. Relatives told us communication with staff and managers was good. There was a positive approach to learning and improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 August 2021 and this is the first inspection. The last rating for the service under the previous provider was good, published on 3 July 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.