About the service Stamford Court is a residential care home providing personal and nursing care to up to 40 people. The service provides support to older people and people with physical disabilities who require nursing care. At the time of our inspection there were 39 people using the service. Stamford Court is a purpose build care home providing care across two floors with a variety of communal living areas, adapted bathrooms and secure outside space. Bedrooms are single occupancy with ensuite facilities, and a lift provides access to both floors of the home.
People’s experience of using this service and what we found
People felt safe and there were enough staff to meet their needs. The premises were clean and tidy and equipment suitably maintained. Risk was assessed and mitigated as much as possible and both environmental and individual assessments were in place. Medicines were safely stored and managed and staff were safely recruited.
People’s needs were assessed and reviewed and where external healthcare input was needed referrals were made. People were supported to eat and drink enough and staff received the training and support they needed to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were kind and caring and promoted choice and independence where possible. People were encouraged to make decisions about their care and were treated with respect and dignity.
People received personalised care in line with their preferences and wishes and were supported to engage in a range of activities and interests relevant to them. People felt able to raise concerns if needed and complaints were investigated, with action taken where needed. Staff were committed to providing good end of life care and ensuring people remained as comfortable as possible.
The registered manager had a variety of systems to ensure the home was safe and provided good quality care, including regular checks and audits of records. There were a variety of systems to obtain feedback and action was taken in response to this. The registered manager and staff worked closely as a team and there was a positive culture within the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.