Kavanagh Place

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last inspection we rated this key question good. At this inspection, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff knew people well and treated them with dignity and respect throughout our inspection. People told us staff treated them with kindness and respect. Comments included, “Staff are lovely, really lovely to me,” “On the whole the staff are good, friendly” and “They [Staff] do listen and understand so that is good.” Family members told us people were treated with dignity and their personal care needs were always met. A family member stated, “[Name] has always had a bath or shower when I come to visit.” People could receive visits from family and friends and there were plenty of lounge areas which ensured people privacy could be respected. One family member told us, “We can visit whenever we want.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and well-being. People were encouraged to engage in different activities of their choice. People told us, and we observed, some people going out with staff support, others could access local amenities independently. People told us about recent activities which included, going to the pub, going on a night out for their birthday, visiting friends and activities organised by the onsite activity team. One person said, “We had a Christmas party, I had a fantastic time.” People were encouraged to be as independent as they were able. Levels of support when people needed care were clearly identified in care plans. People told us they had choice and control over their care and were consulted with. For example, one person described how staff had supported their dietary needs by having the chef talk with them and created an individualised menu. Staff focused on how they enabled people to live a good, ordinary life as part of their community by providing activities people enjoyed. One staff member told us, “I like to take people out to the pub and the community. I aim to get people out as much as I can.”

The provider listened to and understood people’s needs, views, and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern, or distress. People felt staff knew them well, anticipated their needs and ensured they accessed other health care services to ensure their immediate needs were met. One person said, “I had an appointment last Monday and had my bloods done. I am fine.” We observed good, caring interactions between people and members of staff. On one occasion, we observed staff support a person through a period of distressed behaviours. The staff member demonstrated genuine compassion and empathy with the person. They took time to listen to the persons immediate needs and discussed with them how they could help the person feel immediately better. The staff members actions put the persons visibly at ease and they spoke with us about how much they felt better after this interaction.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.