Shaftesbury St Giles

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 2 quality statements under this key question: listening to and involving people and equity in experience and outcomes. People were supported to make decisions about their own care and support and staff treated people as individuals providing a person-centred approach. People had access to activities and opportunities to engage in their hobbies or interests. People had access to external health care professionals to ensure their health needs were met.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they knew how to voice their concerns or raise a complaint if they needed to. One person said, “We have a monthly catch up about my care, the staff are kind here and understand my health condition.”

Most staff we spoke to were confident should they raise any concerns they would be responded to and dealt with in a timely manner. Comments included, “The managers are very good people, they listen to use and will explain things again if they need to,” and “I have supervision, they [managers] definitely listen to us.”

The provider had systems and processes in place for responding to complaints. We saw from the last ‘people we support’ survey all respondents knew who to talk to if they were unhappy with any aspect of their care and support. After the assessment visit the registered manager advised they had sent out the latest ‘people we support’ surveys for updated feedback. The registered manager had identified there had been a lack of regular meetings for people at St Giles and was in the process of scheduling them more frequently. The regional manager told us no complaints had been raised for the people being supported by Livability at St Giles.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People we spoke to were positive about the care staff and happy with how their care was delivered. People told us they had access to a range of external services should they require them. We saw a health professional visiting a person during the day of our assessment. Details of people’s cultural and religious needs were recorded and respected by staff and people were supported to maintain their faith. Comments included, “I am seeing the chiropodist today” and “I have singing classes and go to church on a Sunday, and I can have visitors whenever I want.”

The care team leader told us, “If a person is admitted out of their area, we use the local surgery who carry out their reviews. We have a couple of people registered with a different surgery. The GP will come here to do their reviews, they make an effort to visit people here. They did COVID vaccinations. Some people’s parents book appointments, others we book it depends on what people want. People also have a dental plan in their support plan.”

Staff had received training in equality and diversity and people’s care records we reviewed demonstrated they were able to access services when required.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.