Archived: Kells Domiciliary Care and Nursing Agency Also known as Kells & Hampstead Nursing

Most care plans contained detailed information and were updated to reflect changes in people's needs.The service had systems in place to ensure people were referred to specialists as required. We found that staff recruitment procedures were effective at ensuring that, before starting to work in people's homes, all appropriate information about them was in place and they were of good character.

We found there were effective systems to assess and monitor quality at the service, including through consideration of people's views. "I feel confident the agency will address my concerns, " one person told us. We also found that recording systems at the agency sufficiently protected people against the risks of unsafe or inappropriate care.

In relation to the care staff, one person said, "he seems very, very good." A relative we spoke with said "they are faultless." The provider had systems in place to ensure medication was handled and administered safely. New staff received appropriate training and support to enable them to deliver appropriate care. Staff had received individual supervision from a manager. The provider had an effective system in place for handling concerns and complaints.

We identified concerns that people's care plans and staff records were not always available promptly and kept up to date.