About the service
Berwood Court Care Home is a care home providing personal and nursing care to 49 people, some living with dementia at the time of the inspection. The service can support up to 74 people.
Berwood Court Care Home is a purpose built, specially adapted home across four units over two floors.
People’s experience of using this service and what we found
People were protected from abuse and relatives we spoke with were assured the home environment was safe for their family members to live in. Staff knew how to report any suspicions of abuse. Risks to people were reviewed every month and supported to remain as safe as possible.
On the day of inspection, there were enough staff employed to meet people's needs and there were recruitment procedures in place to check staff were safe to work with people.
People were supported to take their medicines in a safe manner. There were no issues with the recording and storage of medicines.
We were assured the provider had safe infection prevention and control procedures in place, including in relation to the management of COVID-19. The home environment was very clean, tidy and no clutter.
Incidents and accidents had been reported appropriately and reviewed for any trends to mitigate future risk.
Since the last inspection there have been some changes to the management of the service and restructuring of its processes. We found effective systems were in place to monitor the quality within the home. The feedback we received from families was positive. They were happy with the care given to their relative, the cleanliness of the service, staffing levels and staff attitude. Although they felt the communication from the service could be more efficient.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 18 December 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating. We undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
Enforcement
Since the last inspection we recognised the provider had failed to notify CQC of all incidents they were required to do so by law and this was a breach of regulations. We issued a fixed penalty notice. The provider accepted the fixed penalty and paid this in full.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Berwood Court Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.