• Care Home
  • Care home

Abbeygate Retirement Home

Overall: Good read more about inspection ratings

High Street, Moulton, Spalding, Lincolnshire, PE12 6QB (01406) 373343

Provided and run by:
Abbeygate Rest Homes Limited

Latest inspection summary

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Background to this inspection

Updated 30 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

Two inspectors carried out the inspection.

Service and service type

Abbeygate Retirement Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The first day of this inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection. The provider was not asked to complete a provider information return before this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection-

We spoke with six people who used the service and three relatives about their experience of the care provided. We spoke with members of staff including the registered manager, deputy, senior care workers, care workers, a housekeeper and maintenance staff. We asked three visiting health professionals for their feedback about the service.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including maintenance checks and policies and procedures were reviewed. We looked round the building and observed the lunchtime experience and activities on both days of the inspection.

Overall inspection

Good

Updated 30 October 2019

About the service

Abbeygate Retirement Home is a residential care home providing accommodation and personal care to 25 people aged 65 and over at the time of the inspection. The service is registered to support 27 people. In practice only 26 people are accommodated at any one time.

People’s experience of using this service and what we found

People received care from staff who were well trained and committed to providing a high-quality service.

Not all safety checks were being recorded and improvements were needed to the way risks including risks associated with medicines were assessed and minimised. We have made recommendations regarding environmental risks and medicines handling.

Effective management systems were in place. Managers took positive steps to make sure lessons were learnt and action taken to make improvements. People were positive about the management of the service and staff enjoyed their work. Relatives were involved, and people felt any concerns they raised would be responded to promptly.

Staff were kind, knew people well and treated them with respect. People were encouraged and supported to take part in a wide range of activities and do the things they enjoyed. People had access to healthcare services and professionals and were supported with their nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was good (published 21 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.