Pinewood Residential Home

Updated 9 July 2024

Pinewood Residential Care Home provides accommodation and personal care for up to 35 people. The service provides support to older people including people living with dementia. At the time of this assessment there were 29 people living at the service. Date of the assessment was 17 to 23 July 2024. The assessment was prompted by a review of information we held about this service. We assessed a total of 14 quality statements from the safe, effective, and well led key questions and found some areas of good practice and some areas which required improvement. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. We found good practice in relation to safeguarding people from the risk of abuse and harm, recruitment of staff, working with partnerships and communities and supporting people to live healthier lives. We found concerns around the leadership and governance. Although the provider had governance systems in place, we were not assured they were always used effectively in ensuring the quality and safety of the service. We identified 4 breaches of the legal regulations in relation to safe care and treatment, consent to care and treatment, staff training and support and governance and oversight. The overall rating of this service has changed to requires improvement.

Updated 9 July 2024

People told us staff knew them well and were able to describe what action staff took to keep them safe, such as protecting their skin and helping them move safely. People’s relatives also gave us examples where risks to people were managed well by staff. However, people and relatives told us they were not always involved in assessments and reviews of their care needs and preferences and our assessment found elements of care did not meet the expected standards. People and their relatives did not raise any concerns about their living environment or safety of the premises. People told us the service was clean and staff used personal protective equipment (PPE). However, we observed that not all areas of the service met the expected safety standards. People told us staff always gave them choices and asked them what they wanted to do. Whilst we did not see unnecessary restrictions placed upon people, the service was not always working within the principles of the Mental Capacity Act 2005 (MCA). Most people told us they received their medicines when they needed them. Whilst people told us they were happy with how their medicines were managed, not all areas of medicines management was robust. People and their relatives did not share any concerns about their safety at the service and told us they knew who to speak with if they felt unsafe. We observed staff supporting people safely and people looked comfortable in staffs’ company. People and their relatives told us staff were quick to respond to people’s health needs and sought timely medical advice for people when needed. People told us there were enough staff to meet their needs and staff responded quickly when they needed care. One person told us, “There’s somebody here 24/7 and if you want to call night or day they come to you.” Most relatives also felt there were enough staff at the service and people were not rushed by staff.