Manor Park Care Home

Updated 9 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 February 2021 and was announced.

Updated 9 March 2021

About the service: Manor Park Care Home is a care home which provides accommodation and personal care and support for 22 younger adults who are living with a mental illness. There were 15 people using the service at the time of the inspection.

People’s experience of using this service:

¿ Staff were kind and caring and there were sufficient numbers to keep people safe and to meet their care needs.

¿ People were supported by staff who were motivated, enjoyed their job and felt well supported through supervision and training.

¿ Care plans were up to date and detailed exactly what care and support people wanted and needed.

¿ Risk assessments were in place and showed what action had been taken to mitigate any risks which had been identified.

¿ People felt safe at the home and appropriate referrals were being made to the safeguarding team when necessary.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ Medicines were being administered safely and people’s health and dietary needs were met.

¿ Activities and outings were arranged to keep people occupied.

¿The home was clean and tidy.

¿ There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received.

¿ The registered manager provided staff with leadership and was approachable. Audits and checks continued to be used to drive improvements to the service people received.

¿People’s feedback was used to make changes to the service, for example, to the menus and activities.

¿ We have made a recommendation about improving the audits of the environment and monies held on behalf of people using the service.

Rating at last inspection: Good (Report published 13 October 2016). The overall rating has remained the same following this inspection

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk