Archived: Maple Cottage

Updated 3 March 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an announced inspection that took place on the 12 December 2016. The inspection was carried out by one inspector. We arranged an appropriate date for our visit to ensure the providers could be present and the date was appropriate for the person who used the service.

Due to the persons special communication needs it was difficult ask them about their experience of the care they received. We observed their interaction with the providers. We spoke with both providers, and looked at a range of records about the persons care.

Updated 3 March 2017

Maple Cottage is a small Victorian cottage located in the village of Send near Woking. It is a family home and has a domestic atmosphere. The home provided care to one person who had lived as part of the family for many years.

One of the providers is the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. Both providers were present for the duration of our visit.

Medicines were managed in a safe way and recording of medicines was completed to show the person had received the medicines they required. The person was able to live as a family member and was able to be as independent as they could be. Foreseeable risks had been identified and managed in a way as to be as least restrictive as possible. The person supported was encouraged to take part in a range of activities which were individualised and meaningful for that person without causing them anxiety.

The providers had followed legal requirements to make sure that any decisions made or restrictions to the person were done in their best interest. The providers were well aware the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS).

The providers had kept themselves up to date with current practice and had undertaken training to allow them to deliver good care in an effective and competent way. The providers undertook quality assurance audits to ensure the care provided was of a standard the person should expect. Any areas identified as needing improvement were actioned immediately.