This inspection took place on the 11 February 2016 and was unannounced. At our previous inspection in August 2013 there were no concerns in the areas we inspected. The Willows Care home provides accommodation and personal care for up to 12 people. There were 11 people using the service when we inspected. People who used the service had dementia and associated needs.
There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who used the service were safe. The registered manager and staff knew what constituted abuse and what to do if they suspected a person had been abused. Safeguarding referrals and investigations had taken place following allegations of abuse.
Risks to people had been individually assessed and plans were in place to minimise the risk of harm.
There were sufficient staff, kept under constant review to ensure that people's needs were met safely.
People's medicines were stored and administered safely by trained staff.
Staff were supported and trained to fulfil their role effectively. Training was on going and relevant to the needs of the people who used the service.
The provider and registered manager followed the principles of the Mental Capacity Act (MCA) 2005 to ensure that people consented or were supported to consent to their care and support.
People's health care needs were met, through the support of health care professionals. People were supported to maintain a healthy diet and their nutritional needs were met.
People were treated with dignity and respect and their privacy was respected.
People received care that was personalised and met their individual needs and preferences. People's needs were kept under review and care being provided reflected people's current care needs.
The provider had a complaints procedure and people were confident in approaching the registered manager if they had any concerns.
The provider and registered manager had systems in place to gain people's views and monitor and improve the quality of the service.