We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. About the service
The service is a supported living service, providing support to people living in their own tenancies. 61 people were using the service at the time of the inspection
People’s experience of using this service and what we found
Right Support
Staff were highly knowledgeable about people’s needs, preferences and interests. Several staff had worked with people using the service for a very long time. Staff could ably demonstrate a good understanding about how people wished to be supported.
People had choices about their living environment and had made decisions about décor and how their properties were used. The provider had showed thought and understanding about how people wanted to live, identifying properties that best suited people’s needs and preferences.
Staff enabled people to access specialist health and social care support in the community.
Staff supported people to make decisions following best practice in decision making.
Right Care
Staff understood people’s communication styles, and care needs. They demonstrated a genuine passion for proving people with high quality care.
The care that people received protected their privacy and dignity. Staff understood people’s cultural needs, and provided care in a way that met these needs.
Staff understood how to protect people from abuse. They all confirmed they had received training regarding safeguarding, and records confirmed this. They knew what to do if they suspected abuse, and CQC records showed the provider had taken action to safeguard people where required.
People were supported to develop and maintain meaningful friendships and relationships. People participated in the wider community using a range of community facilities.
Right culture
The service had enabled people and those important to them to work with staff to develop the service.
Feedback was regularly sought from people, and relatives told us they felt engaged in what was happening in their loved ones’ lives.
Safe recruitment practices were followed. Staff knew and understood people well. People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in July 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of right support, right care, right culture.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.