We carried out a review of the data available to us about Home Instead Coventry South on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Coventry South, you can give feedback on this service.
At the time of our inspection the service was supporting 8 older adults who were receiving personal care. People purchased individual packages of care to suit their own care and support needs. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There were processes in place to keep people safe from harm and injury. People were supported by consistent staff who knew them well and how to keep them safe.
A care call monitoring system was in place and actions had been taken by the provider and registered manager to robustly address missed care call alerts.
People and relatives told us staff arrived on time and did not rush care calls. People were supported with the agreed care and support, which was personalised following an initial assessment of needs. For some people this included being safely supported by staff to take their medicines as prescribed. Where nutrition and hydration was part of people’s agreed support, staff knew individual’s likes and dislikes and supported them with eating and drinking.
Staff had been recruited in a safe way with pre-employment checks being carried out. Staff were trained and received ongoing support from the management team. This included spot checks on their work to ensure they met the provider’s expectations. People and relatives described staff as caring and being kind to them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives had no complaints about the service and described staff as professional in what they did. Feedback was sought from people and their relatives.
The provider and registered manager had systems and processes in place to check the quality and safety of the services provided. Quality checks were used to identify where any improvements were needed, and actions were taken where required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 August 2021, and this is the first inspection.
Why we inspected
This performance review and assessment was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.