Updated 19 April 2024
Date of assessment 24 April 2024 to 7 May 2024. The assessment included a site visit to the service on 24 April 2024. Gloriavd Health Care Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. We assessed the service because there had been concerns identified regarding the quality and safety of the service. We looked at 9 quality statements; Safeguarding, Involving people to manage risks, Safe and effective staffing, Medicines optimisation, Independence choice and control, Equity in experiences and outcomes, Freedom to speak up, Governance, management and sustainability and Learning, improvement and innovation. We found a breach of the legal regulation in relation to governance as quality assurance systems were not effective. We have asked the provider for an action plan in response to the concerns found at this assessment. The overall rating for the service is requires improvement.