25 January 2019
During a routine inspection
About the service:
• Lanfranco House offers residential and learning support for up to seven people who are known throughout the Fortune Centre of Riding Therapy as ‘Associates’. Associates are provided with accommodation, care and support to encourage independent living and key life skills. At the time of the inspection there were seven people living at Lanfranco House.
People’s experience of using this service:
• All the people we spoke with told us they felt safe living at Lanfranco House. Relatives told us they found Lanfranco House provided a safe place for their son or daughter to live and had no concerns.
• People had individual risk assessments completed which ensured they were supported to live their lives as independently as possible while minimising any identified risks.
• People received care and support in an individualised way, which was planned and delivered to meet their needs.
• Lanfranco House was staffed with sufficient levels of trained staff who were themselves supported with a system of regular supervision and annual appraisals. Staff felt well supported and felt the training they received was well delivered, beneficial and pitched at the correct level.
• People’s medicines were being managed safely, stored securely and administered by trained staff.
• We have made a recommendation regarding the safe storage of medicines.
• People and their relatives were fully involved in assessing and planning the care and support they received. People were referred to health care professionals as required.
• People led active lives and were supported to maintain and increase their independence. People’s privacy was protected and they were treated with dignity and respect.
• People and relatives knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.
• People and relatives expressed confidence in the management team and felt the service was well led.
• More information in Detailed Findings below.
Rating at last inspection: Good (The date the last report was published was 23 August 2016).
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains rated as Good overall.
Follow up: We will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated as Good.