Twelve Trees Residential Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives were actively involved in developing their care plans. People’s care plans contained information about the type of decisions they were able to make and how best to support them to make these decisions. Staff knew about people’s health needs and personal preferences and gave them as much choice and control as possible. People’s personal, cultural, social and religious needs were understood and met. People had access to activities and the local community to promote and support their independence, health and wellbeing. There was a range of equipment available to support and maximise people’s independence and outcomes from care and treatment. People’s family and friends were free to visit when they wished.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported by staff who knew them well and understood their needs. Staff were kind and considerate in their interactions with people. There was a range of appropriate equipment to support and maximise people’s independence and outcomes from care and treatment. Staff engaged people in activities throughout the day. An activities coordinator was employed and a timetable of activities was seen to be in place.

People had choice and control about how they wanted to receive care and support from staff. Comments included, “I can go down if I wish and I feel independent. I can make my own choices through the day” and “I can make all my own choices.” People had access to activities and the local community to promote and support their independence, health and wellbeing. One person said, “Yes there are enough activities going on. They take us to the supermarket and the restaurant.” People’s family and friends were free to visit when they wished. There were no restrictions placed on when they could come. One person said, “I have great contact with my family.” One relative said, “I feel I am at home here too and I can visit anytime, it is open visiting.”

Staff told us they enjoyed working at the service and would not want to work anywhere else. Staff understood that people should be supported to have choice and control and make decisions about how their care was provided. They made sure people could be as independent as possible and respected their rights. Staff supported people to take part in a wide range of activities to support their independence, health and wellbeing. One staff said, "Oh yes always fun packed - singers, entertainers, activity lady Monday to Friday and Saturday and Sunday regular trips and chair exercise. Keep them stimulated even if one on one to do a jigsaw. Encourage to participate but don’t make them do it. Love singers and they dance – they really like that.”

People and their relatives were actively involved in developing their care plans. This included identifying their needs on the grounds of equality characteristics and looking at how those needs would be met. It also included finding out about their choices and preferences. The plans were regularly reviewed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to maintain relationships and networks that were important to them. The service provided meaningful activities, linked to people's hobbies and interests. People took part in activities that were culturally relevant to them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.