2 August 2013
During a routine inspection
We examined four care plans, observed people's care, spoke to people living at the home, visitors and a District Nurse. We found that care was regularly reviewed, person centred and delivered in a timely manner. We observed that staff were polite and patient at all times.
We examined processes and records in relation to hygiene and infection control and saw that these had ensured that the premises were clean and hygienic. We saw that the risk of infection was minimised by the systems in place.
The premises were maintained and decorated to a good standard. Communal areas were comfortably furnished and people's rooms were personalised. Corridors and stairways had appropriate handrails were free from trip hazards.
We spoke with staff who told us, "The home is very good," and "I wouldn't change a thing." They felt well supported by the management. We saw from staff files that they had regular supervision and that training was organised up to date.
The home had a transparent complaints policy and procedure.