We carried out a review of the data available to us about EPIC Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about EPIC Homecare Limited, you can give feedback on this service.
EPIC homecare Limited (hereafter called EPIC) is a domiciliary care agency which provides support and personal care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 19 people were receiving a regulated activity from the service.
People’s experience of using this service and what we found
People told us they felt safe, and staff knew what actions to take to keep people safe. There were safe recruitment processes in place and adequate numbers of staff with the appropriate skills and experience to meet people’s needs. Staff received training and their competency was regularly checked to ensure people received safe effective care. Staff followed infection control guidance and had access to Personal Protective Equipment (PPE).
People’s care and support was planned with them, and risk assessments reflected people’s needs. People’s medicine administration records were up to date and were regularly reviewed to ensure people received their medicines as prescribed. People were supported by staff who were kind and caring and knew people’s choices and preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff understood their roles and responsibilities and felt confident in their role. Staff liaised with other health and social care providers to ensure people’s health and care needs were met.
The provider had governance processes in place to oversee the quality of care provided. People were asked for their feedback about the quality of service and this was used to make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 August 2021, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.