Background to this inspection
Updated
13 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
This inspection took place on 14 October 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
Updated
13 November 2020
About the service: Groby Lodge is a residential care home providing personal care and accommodation for up to 12 older people. There were 10 people living at the service at the time of our inspection.
People’s experience of using this service: People felt safe living at Groby Lodge and their relatives were confident they were being looked after by enough appropriately skilled staff. People’s risks were identified and managed well by a proactive management team. People were supported to take their medicines regularly in a safe way. People were protected from the risk of infection by the procedures in place.
People were cared for by a kind, respectful and dedicated team. People felt comfortable and at ease with the friendly staff at the home. Staff took the time to really get to know people to be able to provide them with personalised care. People were involved in their care and were able to express their views, which were listened to and acted on. People were given choice and were empowered to be independent where possible. People’s dignity and privacy was of utmost importance to staff.
People’s needs were assessed prior to moving into the home, this included finding out their likes and dislikes. People were supported by staff who were inducted, trained and regularly supervised. People’s eating and drinking needs and preferences were catered for in a dignified and caring way. People were supported to access healthcare when they required it, staff were proactive in identifying any health concerns and addressing these promptly.
People were cared for by a kind, respectful and dedicated team. People felt comfortable and at ease with the friendly staff at the home. Staff took the time to get to know people and ensured they received personalised care. People were involved in their care and were able to express their views, which were listened to and acted on. People were given choice and were supported to be independent where possible. People’s dignity and privacy was of utmost importance to staff.
People were supported in an individualised way. People’s care plans were personalised and gave staff clear guidelines to make sure people received the care the way they wanted it. Staff took a genuine interest in people and got to know them and their families. People had no complaints or concerns but knew how to raise these if they did.
People felt the service was managed well and knew the whole team. People’s opinions were actively sought. The registered manager, management team and staff worked effectively together to ensure consistent high-quality service.
Rating at last inspection: Good - last report published 11 October 2016.
Why we inspected: This was a scheduled inspection.
Follow up: We will continue to review information we receive about the service until the next scheduled inspection. If we receive any information of concern, we may inspect sooner than scheduled.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk