Hope Manor Residential Home

Updated 14 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team comprised of 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Hope Manor Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Hope Manor is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

Inspection activity started on 18 December 2023 and ended on 4 January 2024. We visited the location’s service on 19 and 20 December 2023. The first day was unannounced, which meant the provider did not know we would be visiting on that day. The second day was announced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider completed a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 9 people who used the service and the relatives of 3 people visiting the home. We also spoke with 7 members of staff including the registered manager, deputy manager, senior carer, care workers and ancillary staff.

During the inspection visit we looked at the management of people’s medicines and reviewed 4 care plans. We also looked at areas of health and safety, staff recruitment and audit and management systems. Additional electronic evidence, including a selection of policies, procedures and audits, sent to us securely were reviewed remotely. Following the inspection, we contacted 3 health professionals for feedback. We received positive feedback and no concerns were expressed.

Updated 14 February 2024

About the service

Hope Manor Residential Home is a residential care home located in Salford, Greater Manchester, owned and operated by Coveleaf Limited. The home provides personal care and support for up to 26 people. Some people are living with dementia.

The home is a large, extended detached building with an enclosed outside space and garden area. There are two floors, accessible by a lift and stairs. Each floor provides a variety of personal bedrooms and communal areas to meet the different needs and preferences of individuals. At the time of the inspection there were 25 people living at the home.

People’s experience of using this service and what we found

People and their relatives told us staff were kind, caring and respectful. We observed warm and friendly interactions from staff with people and their visitors. All the people we spoke with told us they felt safe living at Hope Manor Residential Home. Relatives were similarly positive about the safe care and treatment provided to their loved ones. People received their medicines as prescribed and were supported to maintain good health and access healthcare services. Advice and support was sought from healthcare professionals where risks to people’s health and well-being had been identified.

A good standard of accommodation was provided. The home was clean with appropriate infection control processes in place. A team of housekeepers were employed, with oversight from a head housekeeper. Cleaning schedules were in place to ensure bedroom, bathrooms and communal areas were cleaned regularly.

Suitable aids and adaptations were available to aid people's mobility and promote their safety. People received their medicines as prescribed. Servicing and maintenance checks were carried out to ensure the premises and equipment were kept safe. Works had been completed to ensure the building remained compliant with regards to fire safety. Effective systems were in place for the recording and reporting of any safeguarding concerns and complaints. A complaint had been dealt with appropriately, and as per company processes.

Staff were deployed to support people effectively and people living at the home told us they were happy with the number of staff on shift; any requests for assistance were met quickly. Safe recruitment processes were in place. A range of training and development opportunities were provided to support staff. Staff said they were supported in their role and the team worked well together.

People enjoyed a positive mealtime experience. Independence was promoted by staff and people were encouraged to eat and drink enough to maintain a balanced diet.

Management systems were robust and provided clear monitoring and oversight of the service. Plans were in place to help identify areas of continuous improvement and learning.

People were involved in the assessment and planning of their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was Good, published on 18 July 2017.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.