29 May 2012
During a routine inspection
They told us that staff were kind and caring.
We were told that people were involved as much as possible to make decisions regarding the care and treatment they receive.
We used a number of different methods to help understand the experiences of people using the service, because the people using the service had some complex needs due to their dementia, which meant that they were unable to tell us their experience. I would put this paragraph first. You might need to include some bits about your observations