About the service Bridgewater Park Care Home is a care home providing personal care and accommodation for up to 63 people, some of whom may be living with dementia. At the time of the inspection 42 people were living at the service.
People’s experience of using this service and what we found
People were supported to stay safe. There were clear processes in place for managing risk and risk assessments were person centred and reviewed regularly. There was an open culture of learning from accidents and incidents, which were regularly reviewed to identify themes and trends.
There was enough competent staff to care for people safely and staff had the right mix of skills to ensure safe practice. Recruitment systems were robust and ensured the right staff were employed to keep people safe.
Staff followed clear policies and procedures for infection prevention and control and were trained and understood their role and responsibilities for maintaining high standards of cleanliness. The provider had an action plan in place to continue with the planned refurbishment.
Effective safeguarding systems were in place. Safeguarding concerns were managed consistently and promptly. All staff had an awareness and understanding of abuse and felt comfortable raising concerns about their own or other people’s safety.
Medicines were managed safely. People received their medication as required and staff were competent and trained in the administration of medication.
The provider had effective governance systems in place. Risks were identified through audits and action plans were produced that monitored the services performance and used the information to drive improvements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 22 September 2022). At our last inspection we recommended the provider made improvements in refurbishment of the premises, staffing levels and risk management. At this inspection we found the provider had made improvements in these areas.
Why we inspected
We carried out an unannounced inspection of this service on 4 August 2022. We undertook this focused inspection to check the service had followed their action plan and to confirm improvements were made. This report only covers our findings in relation to the Key Questions safe and well-led which contain those improvements.
We looked at infection prevention and control measure under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last inspection, by selecting the ‘all reports’ link for Bridgewater Park Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.