Wemyss Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

In this key question we assessed one quality statement, responding to people’s immediate needs. Staff were responsive to people’s needs and met people’s needs in a timely manner.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Most people and their families felt their needs were met effectively and in a timely way. However, one person and one relative told us call bells were sometimes turned off and that staff do not then return promptly. We spoke with the manager about this, who explained how call bells are sometimes silenced if staff are busy, however these still alert staff to attend to the person. The manager also confirmed how they had oversight of this, by monitoring call bell response times and completing regular observations of staff.

The manager explained how they ensured people’s needs were met in a timely manner. They told us they had a system where they could access call bell systems, explaining: “Staff are aware they have 3-5 minutes to answer a call bell, and this will then go into assisted standby and will then respond to this once they are available.” The manager explained that staff occasionally silence alarms if they are busy supporting another person but will always return to the person requiring support and the manager confirmed how they had oversight of this.

We observed staff were meeting people’s needs effectively and in a timely manner. Staff supported people with regular drinks and activities.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.