We carried out a review of the data available to us about Mayfair Care Agency Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mayfair Care Agency Limited, you can give feedback on this service.
Mayfair care agency ltd is a domiciliary care service providing personal care to 54 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives were very positive about the service and the care provided.
People were supported by staff who knew how to keep them safe and protect them from avoidable harm. People were supported by regular staff who knew them well. People received their medicines regularly and systems were in place for the safe management of medicines. Systems were in place to investigate Incidents and accidents, and actions were taken to prevent recurrence. Staff followed infection control and prevention procedures.
People's needs were assessed, and care was delivered by staff who were well trained and knowledgeable about people's care and support needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by staff who were kind and compassionate. People said staff were patient and caring towards them, and they felt like part of a family. People and their relatives felt involved and supported in decision making. People said staff prioritised their privacy and dignity.
Staff were responsive to people's individual needs and wishes and had an in-depth knowledge about each person. Relatives confirmed staff knew their family members needs well. People's concerns were listened to and action was taken in a timely way.
The management team were open, approachable and focussed on providing person centred care. Systems were in place to monitor the quality of care provided. The management team and staff communicated effectively and shared a passion for quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 March 2016.)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There was a registered manager in place for this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and their family members were confident in the service provided and told us they were well cared for and supported by staff members. People told us they were treated with respect and their dignity and privacy was up held by the staff who cared for them. People received care and support from regular staff members who they liked and found to be caring and kind.
Staff had knowledge about people’s care needs and how these were to be met. People’s consent was obtained before care and support was provided. People and their relatives were aware of how they could raise concerns about the service provided.
Staff were aware of the actions they would need to take to take to report abuse and concerns regarding people’s welfare. Staff were able to explain how they kept people safe from harm and risks. People were supported to take their medicines as prescribed and staff supported people to have their healthcare needs met. Some people needed assistance with eating and drinking and were supported by staff to do this.
Before new staff started working for the provider checks were carried out. Induction training was in place to support new staff members. Induction training including spending time with experienced members of staff and getting to know people who used the service was in place.
Systems were in place to monitor the care and support provided. When shortfalls were identified these were addressed as part of the checks made by the management. Staff reported they felt well supported by the registered manager and were complimentary about the management.
People we spoke with were complimentary about the care and support that they received. One person said: 'They are exemplary; first class. The staff are always cheerful'. People told us that they felt involved in any decisions that needed to be made about their care and these were made in their best interests.
We found that proper steps had been taken to ensure that individualised care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
Staff had been recruited in an appropriate way and checks had been undertaken that ensured they were suitable to care for vulnerable people.
The provider had systems of audit in place to enable them to monitor the quality of the service provided to ensure that people received appropriate care and treatment.
We found that any comments and complaints people made were responded to appropriately.
We found that care and treatment had been planned and delivered in a way that met with the essential standards. We talked with seven people about their experience of the care and service they received from the agency. They were all very complimentary about the care and support that they received from the agency. People told us the agency was 'excellent', 'very good'. 'Brilliant', we can't fault them at all'.
We found that people who used the agency were protected from the risk of abuse. People told us that they felt safe whilst receiving care from the agency and they were aware of how to complain.
People told us that they received a good standard of care from the staff who worked for the agency. They told us the 'carers are nice people', 'they have become friends'. The 'staff are very friendly'. We found that staff had received appropriate induction, training and supervision. This meant that the staff had the skills needed to meet the care needs of the people who used the agency.
People who used the agency were asked for their views about the care and treatment provided. People that we spoke with had been asked to contribute to the annual satisfaction survey. All of the people we spoke with knew how to raise concerns. We found that the provider had an effective system in place to regularly assess and monitor the quality of service that people received.