Updated 9 September 2024
Date of assessment: 21 October to 22 November 2024
St Catherines is a care home providing accommodation and nursing care to older people, some of whom were living with dementia. This was an unannounced, responsive assessment, prompted by emerging risk. At the time of our assessment 34 people were using the service. CQC regulates both the premises, and the care provided, and both were looked at during this assessment. The provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our assessment, St Catherines did not have a registered manager in place. During the assessment, we identified 5 breaches of Health and Social Care Act 2008 (Regulated Activities). These included safe care and treatment, safeguarding service users from abuse and improper treatment, meeting nutritional and hydration needs, staffing and governance. The previous rating for this service was requires improvement overall and inadequate in well led published on 23 September 2022. During the previous report the service was in breach of regulations 12 Safe Care and Treatment, 17 Governance,18 Staffing and 19 Fitness of People Employed, relating to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We identified the service continued to be unsafe, poorly governed and understaffed. New concerns were raised at this assessment about protecting people from harm and preventing risk of dehydration.