15 January 2014
During a routine inspection
We found that systems were in place to ensure people's consent was always obtained before any support was provided.
The representative we spoke with told us they were happy with the care and support provided to their relative. The representative told us, 'We are very happy with everything. We attend the reviews and contribute to the way the support and care is provided. We have no concerns.'
We saw that systems were in place to assess people's needs and devise a care plan detailing their needs. A detailed care plan was in place for the person being supported. Staff we spoke with was able to tell us about the person's needs. This ensured they received support in a way they preferred and in their best interests.
The recruitment procedures that were followed ensured that only suitable care workers were employed to work in the home.
The provider had a complaints procedure in place to enable people and their representatives to share their concerns.