The Wellington Women's Clinic

Updated 7 June 2022

The Wellington Women’s Clinic

148 Harley St,

London

W1G 6AS

0207 722 8328

The Wellington Women`s Clinic ,Mrs. Anupama Shahid is a private clinic that provides personal care for all gynaecological patients with an all women team. Patients attending the clinic are attended to by a consultant gynaecologist. The service is registered to provide care for adults only. The service is led by a lead clinician who has experience of working in both the NHS and Independent sector. The clinician is supported by a phlebotomist who undertakes bloods for patients attending the clinic and an administrative/practice manager who manages patient bookings and day to day managing of non-clinical aspects of the clinic.

The clinic had previously been run by another gynaecologist for over 11 years. The current gynaecologist had inherited a patient list from the outgoing gynaecologist.

Online services can be accessed from the service website: www.thewellingtonwomensclinic.co.uk

The clinic is open Monday to Friday from 9am to 5pm. Appointments are booked in advance though there is capacity for same day appointments or consultations if needed.

How we inspected this service

• During the site visit, we spoke with the registered manager who is also the consultant at the service, and an administrative/ practice manager.
• We looked at records related to patient assessments and the provision of care and treatment.
• Reviewed personnel files, service policies and procedures and other records concerned with running the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 7 June 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Wellington Women`s Clinic on 25 April 2022 as part of our inspection programme.

The Wellington Women`s Clinic is a private clinic that provides personal care for all gynaecological patients with an all women team. Patients attending the clinic are attended to by a consultant gynecologist.

This service is registered with CQC under the Health and Social Care Act 2008 to provide the following regulated activities; treatment of disease and disorder or injury and diagnostic and family planning.

The consultant is the registered manager. A registered manager is a person who is registered with CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had systems to manage risk so that safety incidents were less likely to happen.
• Risks to patients were always assessed and well managed, including those relating to medicines, safeguarding and recruitment checks.
• The clinic had policies and procedures to govern activity.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.
• The service proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

•Take action to improve quality assurance processes.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care