Bespoke Care Services East Dorset Ltd

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Bespoke Care Services East Dorset Ltd is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Our assessment started on 28 May 2024 and we conducted the site visit on 4 June 2024 which concluded the assessment. At the time of our inspection there were 51 people receiving personal care from the service. Since our last inspection significant improvement had been made at the service, these had been embedded and sustained and further improvements were created to ensure governance systems operated robustly within the service. The provider and registered manager had created a service improvement plan and were working towards further development and strengthening of the systems.

People's experience of this service

People told us they were safe and happy with the care and support received from Bespoke Care Services East Dorset Limited. The service had made changes to ensure it was proactive in learning from events and forward planning. Staff felt supported, well trained, and were committed to meeting people’s care needs. Health and social care professionals were positive about their working relationship with the service, they viewed them as partners in the support for people using the service. People were involved in their care, including involvement in risk assessments. Staff were recruited safely and received training to enable them to feel confident in their role. Safeguarding procedures were in place and staff knew how to raise concerns; they were confident they would be followed up. People, their relatives and staff were complementary about the registered manager and provider.