We carried out a review of the data available to us about Agile Carers Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Agile Carers Limited, you can give feedback on this service.
About the service
Agile Carers Limited is a domiciliary care agency that provides personal care to people in their own home. The service provides support to those with dementia and physical disabilities. At the time of our inspection there was one person using the service.
People’s experience of using this service and what we found
People felt safe. There were processes in place to safeguard people from abuse. Risks to people's safety were assessed and reviewed. There was guidance for staff to follow to know how to keep people safe from harm. One relative said, “The staff are observant and will always talk to us and the manager if they have any concerns about mum” Staff wore appropriate Personal Protective Equipment (PPE) such as face masks, disposable gloves and aprons. Staff understood their responsibilities and could recognise and report abuse.
People's care needs were assessed and reviewed. Staff completed training to know how to care for people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring. People and relatives praised the caring and inclusive nature of the service. People's privacy, dignity and independence were respected and promoted. One relative told us, “The manager is very caring, when mum went into hospital, she was calling to get an update on her condition, and she made sure that the carers were there when she came home.”
People received care that was responsive to their needs and preferences. People's communication needs were assessed and met.
The provider operated effective systems to monitor and improve the quality of the service. The registered manager responded appropriately where quality and safety were being compromised and improvements were made.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 22 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
The overall rating for this service is ‘Good’.
Follow Up
We will continue to monitor information we receive about this service, which will help inform when we next inspect.