We carried out a review of the data available to us about Cera Rotherham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cera Rotherham, you can give feedback on this service.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
Cera Rotherham is a domiciliary care agency providing personal and nursing care to people in
their own homes. At the time of our inspection there were 155 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risks associated with people’s care and support had been identified and were being monitored. An analysis of accidents and incidents was in place, to ensure that all incidents were effectively analysed to ensure lessons were learnt.
People were safeguarded from the risk of abuse. Staff confirmed they received training in safeguarding and could explain what action they would take if they suspected abuse was taking place. People told us they were safe.
Right Care: Care is person-centred and promotes people’s dignity, privacy and human rights.
People told us staff were all kind and caring. People's privacy and dignity was maintained, and people were encouraged and supported to maintain their independence.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
Audits had identified areas that needed strengthening and improvement and action had been taken to address this. We saw a detailed action plan which had achievable and realistic timescales for action to be taken. Information technology systems were used effectively to monitor and improve the quality of care.
Formal feedback was gathered from people to see if they were receiving a good service. Wider feedback had not yet been gathered from staff and stakeholders. However, we were told there were plans to gather feedback later in the year to ensure everyone had the opportunity to provide input.
Appropriate information and assessments were shared with other relevant agencies for the benefit of people who use the service. The service worked in partnership with other professionals, for example GP's, district nurses to ensure people health needs had been met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service under the previous provider was good, published on 5 October 2019.
Why we inspected
This was a planned inspection to check whether the provider was meeting the legal requirements and regulations and to provide a rating for the service.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.