Archived: Avon Park Residential Home

Updated 18 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one adult social care inspector on both days of the inspection.

Notice of inspection:

The inspection of the service was unannounced.

What we did when preparing and carrying out this inspection:

Prior to the inspection we reviewed information we had received about the service since the last inspection. This included details about any incidents the provider must notify us about. We asked social care professionals for their views and experience of working with the service.

One of the providers, the registered manager and deputy manager assisted us throughout the inspection. We spoke with ten people who used the service, two relatives and seven members of staff; including the chef, two senior carers, three care workers and the deputy manager. We reviewed a range of records. These included, medicine’s records, three people’s care records, medicines records, three staff recruitment and training records and other records relating to the management of the service.

Updated 18 May 2019

About the service:

Avon Park Residential Home is a care home. People in care homes receive accommodation and personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection there were 28 people aged 65 living at the home.

The service had a manager who is registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

What life is like for people using this service:

• People received a safe service and were very complimentary of the care workers and management team.

• Relatives and health professionals expressed confidence in the management team and felt the service was very well led.

• The staff received safeguarding vulnerable adults training and knew how to report any concerns they had about a person’s safety.

• People were provided with a person-centred service and told us this was delivered to their expectations. They were involved in making decisions about how they were looked after and the staff took account of their preferences and any choices they made.

•The staff team received training to enable them to carry out their jobs well and were well supported by the management team.

• The service was staffed with sufficient levels of trained staff who were themselves supported with a robust system of regular supervision and annual appraisals. Staff felt very well supported and commented positively on the training they received.

• The service worked collaboratively and closely with health care professionals to ensure people received the best care and support at all times.

• People had detailed, individual risk assessments completed which ensured they were supported to live their lives as independently as possible while minimising any identified risks.

• People were supported to have maximum choice and control of their lives and supported in the least restrictive way possible, whilst maintaining a level of independence.

• People were supported to access the community where possible and there was a full programme of activities provided in the home.

• People’s privacy was protected and they were treated with dignity and respect by a caring staff team who showed people kindness and compassion.

• People’s medicines were being managed safely, stored securely and administered by trained staff.

• People and their relatives were fully involved in assessing and planning the care and support they received.

• People and relatives knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.

More information about this inspection is available in the detailed findings sections of the full report.

Rating at last inspection:

When the service was last fully inspected we rated the service as Good (reported published 14 September 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service has remained rated Good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until the next inspection. If any concerning information is received we may inspect sooner.