Springfield House Care Home

Updated 27 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by 1 inspector and 1 Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Springfield House Care Home is a 'care home'. People in care homes receive accommodation and/or personal care as a single package under one contractual agreement dependent on their registration with us. Springfield House Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since their registration with CQC. The provider was asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke to 12 people and relatives to gain feedback about their care. We spoke to 8 staff including, the registered manager, senior staff and care staff.

We reviewed records relating to people’s care and the running of the service. These included care records for 7 people, 3 staff recruitment file, audits, policies, incidents reports, health and safety records, quality assurance records, medicines administration records and care records.

Updated 27 May 2023

About the service

Springfield House Care Home is a care home registered to provide personal care for up to 23 people. The service provides support to older people, some of whom were living with dementia. At the time of our inspection visit there were 22 people living at the home.

People’s experience of using this service and what we found

The provider had positive working relationships with health and social care professionals which promoted good health outcomes for people. The registered manager was pro-active in monitoring the quality and safety of the service and looking for ways to make improvements. People and relatives told us they were happy with the service and would recommend the home to others.

Risks to people were assessed and measures put in place to reduce them. There were systems in place to manage health and safety risks and promote good infection control,. There were policies in procedures in place to protect people against the risk of abuse and avoidable harm. There were enough appropriately trained staff to meet people’s needs

Staff were caring and attentive to people’s needs. People told us they were treated with dignity, respect and given choices in their everyday lives. People’s communication needs were identified in their care plans and the provider adjusted to meet these needs.

The service was recently decorated and there were ongoing renovations to improve communal and garden areas. People’s needs were assessed before admission to help ensure the correct staffing and care equipment was in place. Staff offered a range of food and drinks and supported people to eat and drink well. There service supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; policies and systems supported this practice.

People’s care plans detailed their medical and care needs. Staff understood people’s preferences and supported them in a way which they felt comfortable. Staff supported people to remain active and busy in their everyday lives. This included where they wished to carry on with activities in the local community. The registered manager handled complaints thoroughly and in line with the provider’s policy. Staff worked with a local hospice to develop the service’s approach to providing empathetic and responsive care at the end of people’s lives.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 November 2021, and this is the first inspection. The last rating for the service under the previous provider was Good, published on 29 June 2018.

Why we inspected

This service had not previously been inspected and we wanted to check that people were receiving safe care and support.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.