Background to this inspection
Updated
21 June 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 18 May 2018 and was announced. We gave the service 48 hours’ notice of the inspection visit because it is small and we needed to be sure people, staff and the registered manager would be available to help us with our visit.
One inspector carried out this inspection. We spoke with the two people who lived at 70 Conway Drive, and two staff who were supporting them at the time of our visit. We spoke with the registered manager and team leader. We looked at people’s care records, medicine administration records, staff recruitment records, complaints records, health and safety records, and quality assurance records.
Prior to our visit we looked at information sent to us by the public via our ‘share your experience’ website. We used information the provider sent us in February 2018 in the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
On 30 May 2018, we spoke with the relatives of the two people who lived at the home to find out their views about the care provided to their relations.
Updated
21 June 2018
This inspection took place on Friday 18 May 2018 and was announced. This was to ensure people who lived at 70 Conway Drive and the staff who supported them were available to talk with us during our visit.
The service is a small care home for two people with learning disabilities. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At our last inspection in February 2017 the home was rated 'requires improvements'. During this visit we found improvements had been made.
People who lived at 70 Conway drive had fulfilling lives, with staff supporting them to be as independent as possible.
Staff were caring and kind to people and treated them with dignity and respect.
There were enough staff on duty to ensure people received good support to undertake their activities both within and outside of the home.
Staff recruitment processes reduced the risk of the provider recruiting unsuitable staff. Staff understood how to protect people from abuse.
The home was clean and tidy, and the premises were kept safe by regular checks of water, gas and electrical systems; and testing of fire systems.
People received their medicines as prescribed and attended healthcare appointments when they needed them.
People contributed to menu planning and had meals they enjoyed.
Staff worked in-line with the Mental Capacity Act 2008 and Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff received training to support them provide safe and effective care to people.
Staff were responsive to people’s needs, and care records provided detailed information about people’s likes, dislikes, needs and wants. Risks related to people’s care had been identified and acted on.
The provider promoted equality and diversity and ensured people had information in appropriate formats to help them make decisions and to give them more control in their lives.
Relatives told us they felt assured management listen to their concerns and would act on any complaints. Complaints received had been addressed via the provider’s complaint process.
The provider and management team were open to new ideas, and were supportive of their staff group. They ensured they met their legal requirements to notify the CQC of events in the home; and displayed their current inspection rating in the home and on their website.