Vaughan Lee House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion and staff respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Throughout our visits we saw people were treated with respect and understanding. People said, and we observed, people could spend time in their rooms or communal areas. People were able to meet with personal and professional visitors in private. Visitors told us they always felt welcome at the home.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. One person told us the best thing about living at Vaughan Lee House was, “They respect each individual and their personalities.” They then gave examples which included respect for people’s chosen lifestyles and food preferences.

People were supported to have choice and control over their lives. People had access to activities to promote their health and wellbeing. People told us they could choose how they spent their time. One person said, “You can more or less do what you like.” Another person told us they liked to be independent but felt they could always ask for help if they needed it. There was a range of activities which people were able to join in with. People told us they received a timetable of activities each week to enable them to decide what they wanted to join in with. There were regular trips out which were enjoyed by people.

People lived in a home where staff responded promptly to their needs to avoid any preventable discomfort, concern or distress. Staff quickly recognised when people required urgent help or support. Staff knew people well and were able to respond to their needs in a personalised way. During our visit we observed people were supported promptly when they required assistance or became upset.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. One person told us they thought staff were always happy which meant they felt comfortable to ask for help or support. They told us, “Staff are a happy bunch. You can ask them anything.” The registered manager told us they had started a staff support log which outlined ways in which they supported staff. This included enabling staff to change shifts for personal reasons.