The Maples Residential Home

Updated 14 May 2022

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection Team

The Inspection was carried out one inspector.

Service and service type:

The Maples is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The Maples had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was on extended leave and not present during the inspection.

Notice of inspection

This inspection was unannounced; however, we telephoned the provider from outside the home because of the risks associated with COVID-19. This was because we needed to know of the COVID-19 status in the home and discuss the infection, prevention and control measures in place.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. The provider was requested to complete a provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with six people who used the service, to ask about their experience of the care provided.

We observed staff providing support to people in the communal areas of the service. This was so we could understand people's experiences. By observing the care received, we could determine whether they were comfortable with the support they were provided with.

We spoke with nine members of staff, which included the manager, deputy manager, directors, senior care assistants, care assistants and domestic staff. We reviewed a range of records about people's care and how the service was managed.

After the inspection

Due to the COVID-19 pandemic we reviewed a number of records off site.

Updated 14 May 2022

About the service

The Maples Residential Home is a care home providing personal care for up to 28 people. At the time of the inspection 25 people were living there including people living with dementia. The building is an adapted three storey building.

People’s experience of using this service and what we found

People were cared for by staff in a way that kept them safe and protected them from avoidable harm.

Enough staff were available to respond to people’s needs in a timely manner.

People received their medicines when they needed them, and systems were in place to ensure that medicines were stored and administered safely and that adequate supplies were available.

Accidents and Incidents were investigated, and measures were taken to prevent re-occurrences.

The premises were clean, and staff knew and followed infection control principles.

People gave us positive feedback about the quality of care they received.

The feedback on the leadership of the service and the manager from people and staff was positive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published January 2019)

Why we inspected

We undertook this focussed inspection due to concerns we had received about the Maples Residential Home not responding to people’s medical needs in a timely manner. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection.

We have found no evidence that the provider needed to make improvements.

The overall rating for the service has remained the same. This is based on the findings at this inspection.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for The Maples Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.