Blackwell Care Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We identified a breach in regulation in good governance. The governance systems in place were not always robust in ensuring actions were taken to address the shortfalls identified. This demonstrated poor oversight and a lack of effective systems. This placed people at risk of harm and not having their needs met because appropriate checks were not completed.

This service scored 46 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager had been in post for a short period prior to our assessment. They had shared some of the systems they had implemented and plans for the future. We received mixed feedback from staff in relation to the management at Blackwell Care Centre. Some staff told us that the registered manager was trying to drive improvements. However, not all staff we spoke with felt that management listened, and addressed the concerns raised.

The provider did not have effective systems in place to monitor the quality of care being delivered. For example, there were no audits of call bells to monitor the length of time people waited for their care needs to be responded to. Although there had been regular audits completed such as medicines, falls and environmental areas, they had not identified the issues we found during our site visits, meaning these audits were not effective. Systems and processes had not identified that staffing levels did not meet people’s needs. The provider had not taken sufficient action to address concerns raised at their last inspection and areas where they had told us they would improve had not been actioned.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.