Ferndale

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centred care which respected their individual needs and wishes. People were treated as individuals and their views sought and listened to.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Regular audits and quality assurance visits were carried out by the provider, registered manager, and staff that were regularly reviewed and kept up to date. This meant that people received an efficient service that was focussed on them. Records showed safeguarding alerts, accidents and incidents were fully investigated, documented and procedures followed correctly. Our records confirmed appropriate notifications were made to the Care Quality Commission.

Staff ensured people living at the home were able to receive any care and treatment they needed. Staff advocated strongly for people when necessary to ensure people had the right treatment at the right time. One staff member said, “If we notice any changing needs, we are all on it. [Name’s] health had declined. It took a while for us to make [health professionals] take this seriously.” This person has now had the health care they needed. They told us “I am fine at the moment.” The registered manager and staff received regular feedback from people and their relatives that identified if the care and support given was focussed on their needs and wishes.

Relatives said the home was well-run, and the registered manager and deputy manager were very approachable. People were able to enjoy their lives as staff met their needs in a positive, supportive, and encouraging way. This reflected the organisation's aim and objective, ‘To foster an atmosphere where residents feel able to express their individuality and are valued for their unique contribution to the life of the community.’ The provider ensured people, their relatives and staff views were listened to and people's wishes acted upon. One relative said, “Am I listened to? Oh yes, absolutely. I can either go to the house itself or to [the operations manager] or even [name] who is CEO. They’re all brilliant.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.