Orchid Woodlands Healthcare Ltd

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

Orchid Woodlands is a residential care home located in Atherton, Greater Manchester, who are registered to accommodate up to 38 people. They are registered to support older people, younger adults, people living with dementia, mental health needs, physical disability and sensory impairment. We carried out this assessment between June and September 2024. At this assessment we found breaches of regulation relating to person centred care, safe care and treatment, consent, complaints, staffing and governance. Risks to people were not always assessed and mitigated, including those related to the environment. Staff did not always receive training appropriate and relevant to their role. Medicines were not always managed safely. Consent to care and treatment was not always sought in line with legislation. There was not always person-centred care at the home. The provider failed to establish and operate robust quality assurance processes to monitor and improve quality and safety. Complaints were not always handled appropriately.

People's experience of this service

People living at the home and their relative said the service was safe and that there were enough staff working at the home. A relative said, “The staffing levels seem okay, I’ve no worries about Mums care, she is well looked after.” People were complimentary about the food and said drinks were always readily available for them. One person said, “The food is fine, I get a choice of different things.” We received positive feedback from everybody we spoke with about the care provided at the home. One person said, “They seem to be a caring group of staff.” A person living at the home added, “The staff are very nice.” People said there were enough activities to keep them occupied throughout the day. One person said, “I really enjoy the activities, especially the quizzes that we do.” People said they knew the registered manager and would feel comfortable reporting any concerns to them. One person said, “Yes the manager is very easy to talk to and I would go to her if I had any issues.”